Terms and Conditions.

These Terms and Conditions ("Terms") govern your access to and use of all products and services provided by Zapulse Business Consulting, a market research and software development company based in Coimbatore, Tamil Nadu, India ("Zapulse," "we," "our," or "us") through its website www.zapulse.com ("Website"), including without limitation market research and consulting services, industry and custom research reports, and software development services.

By accessing or using our Website, purchasing our products, or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our Website or any of our services.

1. Definitions.

For the purposes of these Terms:

• "Client" or "You": any person or entity purchasing, accessing, or using Zapulse products or services.
• "Research Services": primary and secondary market research, consulting, and advisory services delivered by Zapulse, whether as standalone reports, custom engagements, or subscription deliverables.
• "Ready-Made Reports": pre-prepared research reports listed on the Website with stated pricing, available for direct purchase and digital delivery.
• "Software Services": software design, development, deployment, and related technical services delivered by Zapulse under a separate proposal, statement of work, or services agreement.
• "Content": all information, data, analysis, reports, charts, dashboards, deliverables, and other materials made available by Zapulse.
• "Order": any purchase or engagement confirmed by the Client through the Website, by email, or via the Zapulse sales process.

2. Scope of Agreement.

These Terms apply to:

• All purchases of Zapulse research reports and datasets, including Ready-Made Reports;
• All research, consulting, and advisory engagements confirmed with Zapulse;
• All Software Services engagements, except where a signed services agreement or statement of work expressly overrides specific provisions of these Terms; and
• All interactions with the Zapulse Website, including access to free and paid content.

Where a signed agreement between Zapulse and a Client conflicts with these Terms, the signed agreement prevails for that engagement.

3. Research Services and Engagements.

3.1. Proposals and scope: Research and consulting engagements are defined by a written proposal or scope document shared before commencement. Work outside the agreed scope requires a written change confirmation and may involve additional fees.

3.2. Client cooperation: Timely delivery depends on the Client providing required inputs, approvals, and access. Delays caused by the Client extend delivery timelines accordingly.

3.3. Nature of findings: Research outputs reflect the best available information, sources, and methodologies at the time of preparation. They are professional opinions and estimates intended to inform decisions, not guarantees of market outcomes or business results.

4. Orders, Pricing, and Payments.

4.1. Order process: Ready-Made Reports may be purchased directly on the Website at the listed price. Custom research, consulting, and software engagements are confirmed through Zapulse's sales team. All orders are subject to acceptance and confirmation by Zapulse.

4.2. Payment terms: Ready-Made Reports are paid for in full at the time of purchase through the online payment facility on the Website; invoice-based payment is not available for Ready-Made Reports. For custom research, consulting, and software engagements, payments are made against invoices issued by Zapulse, and unless otherwise agreed in writing, full payment (or the agreed advance for phased engagements) must be received before delivery or commencement of services. Payments shall be made in the currency stated at checkout or on the invoice.

4.2.1. Online payments: Online payments on the Website are processed by Razorpay, a third-party payment gateway. Zapulse does not collect or store your card or banking details. Razorpay's terms and processing times apply to the payment transaction. An order is confirmed only upon successful payment confirmation from the gateway.

4.3. Custom engagements and invoicing: Custom consulting, research, and software engagements are billed through invoices, in milestones where set out in the proposal. Each invoice is payable per the schedule stated on it. Zapulse may pause work on overdue accounts after written notice.

4.4. Taxes: Prices are exclusive of applicable taxes, including GST, which will be added as required by law. Clients are responsible for all taxes, duties, or levies applicable to their purchase.

4.5. Refund policy: Owing to the nature of research data and digital products, all sales of Ready-Made Reports and datasets are final. A refund will be made only if Zapulse fails to deliver a purchased Ready-Made Report within 3 (three) business days of payment confirmation; in that case, the Client is entitled to a full refund of that purchase, processed to the original payment method. No other cancellations, exchanges, or refunds are permitted. For service engagements, refunds (if any) are governed by the terms of the applicable proposal or agreement.

5. Delivery.

5.1. Digital delivery: Ready-Made Reports are delivered electronically by email or secure link, as PDF, Word, Excel, or PowerPoint documents, within 3 (three) business days of payment confirmation. Custom research deliverables follow the timeline stated in the proposal. Business days exclude Sundays and public holidays in Tamil Nadu, India.

5.2. Delays and force majeure: Zapulse is not responsible for loss or damage arising from delays or failure to deliver due to causes beyond our reasonable control, including natural disasters, war, strikes, civil unrest, internet or infrastructure outages, or government restrictions. Delivery timelines extend by a reasonable period in such cases.

5.3. Client-side receipt: Clients must ensure their email systems and IT infrastructure can receive electronic files. Zapulse is not liable for delivery failures caused by Client-side technical issues.

6. Intellectual Property and Use of Content.

6.1. Ownership: All Content, reports, data, methodologies, and materials provided by Zapulse are protected by copyright and other intellectual property laws and are owned by or licensed to Zapulse Business Consulting.

6.2. Permitted use: Clients receive a limited, non-exclusive, non-transferable licence to use purchased Content for internal business purposes only.

6.3. Software deliverables: Ownership and licensing of software developed for a Client are governed by the applicable services agreement or statement of work. Unless that agreement states otherwise, Zapulse retains ownership of its pre-existing tools, frameworks, and reusable components.

6.4. Prohibited use: Without prior written consent from Zapulse, you may not:

• Resell, distribute, publish, copy, or reproduce Content in any format;
• Share purchased reports or platform access with unauthorized third parties;
• Use Content to create derivative products or competing research services; or
• Use the Website or any Zapulse platform in an unlawful or unauthorized manner.

6.5. Breach and enforcement: Breach of this section may result in immediate termination of access and services, civil liability, and/or criminal prosecution.

7. Website Use and Content Disclaimer.

7.1. Informational nature of content: Information published on the Website, including blog posts and insights, is provided in good faith for general informational purposes. No warranties are made regarding its accuracy, completeness, or suitability for a particular purpose.

7.2. Liability limitation: Zapulse shall not be liable for loss or damage, direct or indirect, arising from use of or inability to use the Website or its content, including lost business opportunities, profits, or data. Nothing in these Terms limits liability that cannot be excluded under applicable law.

7.3. User communications: By submitting your details through any form on the Website, you consent to being contacted by Zapulse representatives by phone, email, or WhatsApp regarding your enquiry.

8. Data Protection and Privacy.

Your personal data is collected, used, and processed in accordance with our Privacy Policy. By using our services, you consent to such processing.

9. Confidentiality.

Both parties agree to keep non-public information exchanged during an engagement confidential. Clients shall not disclose purchased reports, deliverables, or non-public information obtained from Zapulse to third parties without written consent. Zapulse shall not disclose Client-confidential business information shared during an engagement, except as required by law.

10. Limitation of Liability.

To the fullest extent permitted by law, Zapulse, its directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:

• Use of the Website or any Zapulse deliverable;
• Business decisions made in reliance on research findings or estimates;
• Loss of profits or business interruption; or
• Unauthorized access to your account or information.

In all cases, Zapulse's aggregate liability for any engagement shall not exceed the fees actually paid by the Client for that engagement.

11. Indemnification.

You agree to indemnify and hold harmless Zapulse, its directors, employees, and agents from any claim, loss, or damage arising out of your violation of these Terms or misuse of any Zapulse product, platform, or deliverable.

12. Termination.

Zapulse reserves the right to suspend or terminate your access to the Website or services without notice if you breach these Terms, default on payment, or misuse Content. Termination provisions specific to a service engagement are set out in the applicable agreement.

13. Governing Law and Jurisdiction.

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in Coimbatore, Tamil Nadu, India.

14. Amendments.

Zapulse may revise these Terms at any time without prior notice. The current version will always be available on this page. Continued use of the Website or services constitutes acceptance of the modified Terms.

Contact.